❓ Frequently Asked Questions
Welcome to Fashion Collectionz. We’ve put together answers to the most common questions to make your shopping experience smooth and hassle‑free.
🛍️ Orders
How do I place an order?
Simply browse our collection, select your preferred product, choose size/color (if applicable), and click Add to Cart. Proceed to checkout and complete your payment.
Can I modify my order after placing it?
Order modifications are not guaranteed once the order is placed. However, you may cancel the order before it is dispatched and place a new order.
How can I check my order status?
Log in to your account and go to:
My Account → Orders to view real‑time order updates.
❌ Cancellation
Can I cancel my order?
Yes. You can cancel your order only before the product is dispatched.
How do I cancel my order?
Follow this path:
My Account → Orders → Select Order → Cancel
Can I cancel after dispatch?
No. Once the product is dispatched, cancellation is not possible. Please refer to our Return Policy if applicable.
🚚 Shipping & Delivery
What are the delivery timelines?
Delivery timelines vary based on your location. Estimated delivery dates are shown at checkout and in your order details.
Do you offer express delivery?
Currently, we offer standard delivery only. Any updates will be communicated on our website.
How will I know when my order is shipped?
You will receive a confirmation message/email with tracking details once your order is dispatched.
💳 Payments
What payment methods do you accept?
We accept major debit cards, credit cards, UPI, wallets, EMI, Paylater and other secure online payment methods.
Is Cash on Delivery (COD) available?
COD availability depends on product and delivery location. This option will appear at checkout if applicable.
Are online payments secure?
Yes. All transactions are processed through secure, encrypted payment gateways.
💰 Refunds
When will I receive my refund?
If your order is cancelled before dispatch, refunds are initiated within the standard processing timeline and credited to the original payment method.
How will I get my refund?
Refunds are processed to the same payment method used while placing the order.
👗 Products
Are the product images accurate?
We strive to display accurate product images. However, slight color variations may occur due to lighting or screen settings.
How do I choose the right size?
Please refer to the Size Chart available on the product page before placing your order.
📞 Customer Support
How can I contact Fashion Collectionz?
You can reach our support team through the contact us provided on our website. We’re happy to assist you.
What are your customer support hours?
Support hours are mentioned on our Contact Us page. Responses may vary on weekends and holidays.
🔒 Account & Privacy
Do I need an account to shop?
Yes. an account is mandatory for order tracking and faster checkout, and return request. but guest checkout is not available.
Is my personal information safe?
Yes. We value your privacy and protect your data as per our Privacy Policy.
Thank you for choosing Fashion Collectionz. We’re committed to delivering a seamless and stylish shopping experience.