We value transparency and want to make order Termination simple and clear for our customers.
📌 Important Policy Rule
- Cancellation is allowed ONLY before the product is dispatched.
- Once the order is dispatched, cancellation will not be possible.
⏰ Cancellation Timeline Chart
| Order Status | Can Customer Cancel? | Action Available |
|---|---|---|
| Order Placed | ✅ Yes | Cancel from My Account |
| Order Processing | ✅ Yes | Cancel from My Account |
| Dispatched | ❌ No | Cancellation Closed |
| Out for Delivery | ❌ No | Cancellation Closed |
| Delivered | ❌ No | Refer to Return Policy |
🧭 How to Cancel Your Order (Step-by-Step)
You can cancel your order easily by following the steps below before dispatch:
🧾 Termination Path
My Account → Orders → Select Order → Cancel Order
📦 3D Visual Flow: Order Termination Process
💳 Refund Information
- If the order is cancelled before dispatch, a full refund will be initiated.
- Refunds are processed to the original payment method as per standard timelines.
❗ Need Help?
If you are unable to cancel your order or need assistance, please contact our customer support team before the order is dispatched.
Su*****@****************nz.com
Thank you for shopping with us.